Helpdesk & support
Friendly, fast help whenever you need it.
Responsive local support for the day-to-day — from a login that won’t work to a new starter’s setup. Real people who know your business, not a faceless national queue.
Managed IT Support
Managed IT support in Melbourne, without the headaches.
Your outsourced IT department, run by a local Melbourne team. Proactive support for small and medium businesses across the north-east, remote when it's quicker and onsite when it matters. We keep your technology running and fix problems before you notice them.
Trusted by growing Melbourne businesses
Trusted by Completed Books, Jacmor Engineering, IronGroup Lawyers, Brolec, CommsPlus Distribution, BG Legal, Groundbreaker Property Group, Citywide Signs, Crib Civil, By George Legal, Protech Civil and Alkira Bio.
Why it matters
When IT is reactive, it’s already cost you.
Most small businesses only hear from their IT provider once something has already broken — after the downtime, the lost work and the frustrated team. Waiting for things to fail is the most expensive way to run technology. There’s a better way: keep it from breaking in the first place.
How we work
Actively managed, not fix-it-when-it-breaks — and you can see it.
We monitor and maintain your systems around the clock, patch the holes attackers use, and put real local people a phone call away. Most issues are handled before they reach you. And with Kevin, your private portal, you can see exactly what’s being looked after — no black box.
Proactive monitoring & maintenance
Problems fixed before you notice them.
We watch your systems around the clock and keep everything patched and healthy, so small issues are dealt with quietly — before they become your problem.
Microsoft 365 & cloud
Work securely from anywhere.
Expert setup, security and management of Microsoft 365, Teams, SharePoint and your cloud — so your team can collaborate from any device, safely.
Backup & disaster recovery
Never lose a day’s work.
Automated, regularly tested backups and a clear recovery plan that gets you running fast after hardware failure, ransomware or simple human error.
Cloud phone systems
Sound professional on every call.
Modern, reliable phone lines that run over the internet — keeping your team connected on any device, anywhere, with the call quality your customers expect.
Security, built in
Protected to a recognised standard.
Managed IT and security aren’t separate jobs here — protection is part of the package, mapped to a recognised Australian standard. See our cyber security.
Why Unity
Enterprise-grade IT, sized for your business.
A local Melbourne partner
Real people you can reach, based in Melbourne’s north-east, who understand small business — not a national call centre.
Proactive by default
We’re already on it. Monitoring and maintenance keep things running, so you spend less time waiting on IT.
Visible, not a black box
With Kevin, you can see what’s handled, what’s next, and how protected you are — in plain sight.
Enterprise rigour
The discipline and planning of large-scale IT, brought down to a small-business scale and price.
Outcomes, not boxes
We’re not here to sell you hardware. We’re here to keep your business running and moving forward.
Ready for what’s next
From security to automation and AI, one trusted team grows with you.
Local, and onsite when it counts
Managed IT support across Melbourne and the north-east.
We're based in Greensborough and look after small and medium businesses right across Melbourne's north-east, including dedicated IT support for law firms. Most issues we sort remotely in minutes. But when a job needs hands on the hardware, a new office fit-out, a dead switch, a server that won't wake up, a real person comes to you. That's the difference between a national helpdesk and a local IT partner who can actually be at your door.
Suburbs we support: Greensborough · Bundoora · Heidelberg · Preston · Eltham · Watsonia · Thomastown
Reviews
What our clients say
Related services: Cyber security · AI automation · SMB1001 certification
More from our insights: Onboarding a new hire’s IT before their first coffee · Microsoft doesn’t back up your data the way you think · Work from anywhere, without the security headache
Questions we get
Managed IT support, answered.
What is managed IT support?
It's having a team look after all your technology for a fixed monthly fee, instead of calling someone only when things break. We monitor your systems, keep them patched and secure, run your helpdesk, and handle the day-to-day so your team can just get on with work. You get an outsourced IT department without hiring one.
Do you offer onsite IT support in Melbourne?
Yes. Most things we fix remotely, often before you notice. But when a job needs someone physically there, like a new office, a hardware swap or a network fault, we come to you. We're based in Greensborough and cover Melbourne's north-east.
What areas do you cover?
We're a local Melbourne partner focused on the north-east: Greensborough, Bundoora, Heidelberg, Preston, Eltham, Watsonia, Thomastown and the surrounding suburbs. If you're a small or medium business in greater Melbourne, we can help.
How much does managed IT support cost?
It's a fixed monthly fee based on your team size and what you need, so there are no surprise bills. Most businesses find it costs less than the downtime and lost work that reactive, wait-for-it-to-break IT quietly racks up. You'll get a clear price after a free assessment.
How quickly do you respond?
Fast, and from real local people, not a national queue. Because we monitor your systems around the clock, we often catch and fix issues before you even report them.
Do you handle security as well as IT?
Yes. Security isn't a separate add-on here, it's built into the way we manage your IT and mapped to a recognised Australian standard. See our cyber security page for the detail.
Let’s take IT off your plate.
Book a free, no-obligation assessment. We’ll look at how your technology runs today and show you where managed IT support would save you time, money and risk.