“We call, and it’s two days before anyone calls back.”
You get a local team in Greensborough, and monitoring that spots most problems before you pick up the phone. When a job needs hands on the hardware, someone comes to you.
Managed IT Support
Managed IT support in Melbourne you can watch working.
Every IT provider says they’re proactive. We’d rather show you. These are live totals across every business we look after, sent from our monitoring every hour.
Connecting
Updated
Threats blocked
–
Software up to date
–
Services backed up
–
Totals across every business we look after, rounded down. See the full dashboard
Trusted by growing Melbourne businesses
Trusted by Completed Books, Jacmor Engineering, IronGroup Lawyers, Brolec, CommsPlus Distribution, Groundbreaker Property Group, Citywide Signs, Crib Civil, By George Legal, Protech Civil and Alkira Bio.
Sound familiar?
What people tell us about their old IT support.
We hear the same things in almost every first meeting. Here’s what changes when we take over.
“We pay every month and have no idea what for.”
Every device, every fix and every open gap sits in your own portal. Check it whenever you like, instead of waiting for a monthly report nobody reads.
See the portal“Nobody can tell us if our backups actually work.”
We test them and put the results in your portal. Across our clients, – services have a backup in place right now.
How we do backups“Our old server makes everyone nervous.”
Citywide Signs and Neon felt the same way. Their whole business ran on one ageing server. We retired it with under an hour of downtime.
Read the Citywide story“Would we even know if we’d been hacked?”
Often, no. One Melbourne accounting firm’s website was secretly showing Google a gambling page. The owners saw nothing wrong. We found it and had it removed.
Read how we found it“Switching sounds like more hassle than it’s worth.”
That’s why most people put up with IT support they don’t like. We run the handover with your old provider, so it isn’t your project.
How switching works
Your portal
See what you’re paying for.
Most businesses never see what their IT provider does all month. Ours log in and look.
- Your score against a recognised security standard, and how it’s moving
- Every open gap, with who’s fixing it: us, or you
- Every device and whether it’s up to date
- Proof on file for when a client or contract asks how you protect their data
Your portalSample data
Level 3 · Gold
92%Here’s where you stand. This is how protected your business is right now. We’ve got this.
22 verified4 in progress1 needs attention
Technology Management86%
Access Management72%
Backup & Recovery80%
Two staff accounts without multi-factor sign-inUnity is on it
Backup restore test due this monthUnity is on it
Incident response plan needs your sign-offNeeds you
One laptop waiting on a restartUnity is on it
- NowMulti-factor sign-in on every account
- NextStaff scam-email training, 20 minutes each
- LaterReplace the two oldest laptops before support ends
27devices looked after
26fully up to date
1waiting on a restart
We’ll nudge the owner of that laptop tonight. Nothing needed from you.
Policies and planssigned off
Backup test reportsmonthly
Staff training recordsup to date
Device and software listlive
Ready to send when a client or contract asks for proof.
Unity Systems is on itNothing needed from you on these.6
What’s included
Everything an IT department does, for one fixed monthly fee.
Helpdesk & support
Friendly, fast help whenever you need it.
Responsive local support for the day-to-day, from a login that won’t work to a new starter’s setup. Real people who know your business, not a faceless national queue.
Proactive monitoring & maintenance
Problems fixed before you notice them.
We watch your systems around the clock and keep everything patched and healthy, so small issues are dealt with quietly, before they become your problem.
Microsoft 365 & cloud
Work securely from anywhere.
Expert setup, security and management of Microsoft 365, Teams, SharePoint and your cloud, so your team can collaborate from any device, safely.
Backup & disaster recovery
Never lose a day’s work.
Automated, regularly tested backups and a clear recovery plan that gets you running fast after hardware failure, ransomware or simple human error.
Cloud phone systems
Sound professional on every call.
Modern, reliable phone lines that run over the internet, keeping your team connected on any device, anywhere, with the call quality your customers expect.
Security, built in
Protected to a recognised standard.
Managed IT and security aren’t separate jobs here. Protection is part of the package, mapped to a recognised Australian standard. See our cyber security.
Switching to us
Changing IT providers, without it becoming your project.
Moving feels like a big job, so most businesses stay with IT support they don’t like. We do the work. You approve a few things along the way.
Get your free score
A 30-minute Security Scorecard, with no access to your systems. We learn what you have, and you keep the fix list whatever you decide.
We deal with your old provider
We ask them for passwords, licences and notes, and follow up until we have everything. You approve one email.
Quiet setup
Monitoring, security and backups go on in the background over about 14 days. Your team keeps working.
Day one with us
Your portal switches on with every device listed, and the first gaps from your Scorecard are already being fixed.
Local, and onsite when it counts
Managed IT support across Melbourne and the north-east.
We're based in Greensborough and look after small and medium businesses right across Melbourne's north-east, including dedicated IT support for law firms. Most issues we sort remotely in minutes. But when a job needs hands on the hardware, a new office fit-out, a dead switch, a server that won't wake up, a real person comes to you. That's the difference between a national helpdesk and a local IT partner who can actually be at your door.
Suburbs we support: Greensborough · Watsonia · Macleod & Rosanna · Bundoora · Eltham · Heidelberg · Ivanhoe · Doncaster · Box Hill · Preston · Reservoir · Thomastown · Epping · all areas
Reviews
What our clients say
Related services: Cyber security · Microsoft 365 support · Backup & recovery · Cloud phone systems · AI automation · SMB1001 certification
More from our insights: Onboarding a new hire’s IT before their first coffee · Microsoft doesn’t back up your data the way you think · Work from anywhere, without the security headache
Questions we get
Managed IT support, answered.
What is managed IT support?
It's having a team look after all your technology for a fixed monthly fee, instead of calling someone only when things break. We monitor your systems, keep them patched and secure, run your helpdesk, and handle the day-to-day so your team can just get on with work. You get an outsourced IT department without hiring one.
How hard is it to switch IT providers?
Less work for you than you'd think. We contact your current provider, collect the passwords, licences and notes, and set up monitoring and backups in the background over about 14 days while your team keeps working. You approve a few things along the way. That's it.
Do you offer onsite IT support in Melbourne?
Yes. Most things we fix remotely, often before you notice. But when a job needs someone physically there, like a new office, a hardware swap or a network fault, we come to you. We're based in Greensborough and cover Melbourne's north-east.
What areas do you cover?
We're a local Melbourne partner focused on the north-east: Greensborough, Bundoora, Heidelberg, Preston, Eltham, Watsonia, Thomastown and the surrounding suburbs. If you're a small or medium business in greater Melbourne, we can help.
How much does managed IT support cost?
It's a fixed monthly fee based on your team size and what you need, so there are no surprise bills. Most businesses find it costs less than the downtime and lost work that reactive, wait-for-it-to-break IT quietly racks up. You'll get a clear price after your free Security Scorecard.
How quickly do you respond?
Fast, and from real local people, not a national queue. Because we monitor your systems around the clock, we often catch and fix issues before you even report them.
Do you handle security as well as IT?
Yes. Security isn't a separate add-on here, it's built into the way we manage your IT and mapped to a recognised Australian standard. See our cyber security page for the detail.
Let’s take IT off your plate.
Book your free, no-obligation Security Scorecard. In 30 minutes we’ll score your business against a recognised standard, show you where you’re exposed, and hand you a prioritised fix list to keep.