You trained to look after patients, not laptops. Yet in a lot of small practices the practitioner or the practice manager is also the IT department, squeezing password resets and updates in between appointments. We take that job off you, and keep your notes private wherever you're seeing people that day.
For practices of 1 to 10 people · specialists in private rooms, psychologists, physios, dentists, optometrists, podiatrists and small clinics.
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Trusted by Completed Books, Jacmor Engineering, IronGroup Lawyers, Brolec, CommsPlus Distribution, Groundbreaker Property Group, Citywide Signs, Crib Civil, By George Legal, Protech Civil and Alkira Bio.A two-person practice holds the same kind of information as a hospital. It just doesn't have an IT team guarding it. That gap is where most of the risk lives.
The laptop that keeps asking to restart. The shared password on a sticky note. The printer that won't talk to reception. And practice managers are a natural target for scam emails, because they pay the invoices and hold the logins. One fake sign-in page can hand over the lot.
Monday in your own rooms, Wednesday at a hospital, Friday on telehealth from home. Your practice software lives in the cloud, so it's only as safe as the sign-in and the device you open it on, whether that's your laptop, home Wi-Fi or a borrowed reception PC.
Psychology notes can hold the most private things a person will ever say out loud. Health service providers are covered by the Privacy Act whatever their size, a serious breach has to be reported, and Ahpra expects registered practitioners to keep records secure. This isn't legal advice, but it is a lot to carry alone.
We don't hand you a box of tools. We set things up properly, look after them every day, and stay a phone call away.
Two-step sign-in on everything, laptops that are encrypted and kept up to date, and a lost device we can lock remotely. Built to a recognised security standard. Cyber security.
Your PCs, scanners, printers and Wi-Fi are monitored and patched in the background, and a real person who knows your setup answers when you call. Managed IT support.
Microsoft 365 locked down properly, scam filtering, and short, practical training so your practice manager can spot a fake invoice or sign-in page. Microsoft 365 support.
Your cloud software looks after its own data. Your email, letters, reports and scanned referrals are a different story. In Victoria, adult health records generally have to be kept for at least seven years after the last consultation. Backup & recovery.
We already support healthcare organisations and specialist practices in the Box Hill hospital precinct. So we know the real day: rooms shared between doctors, practitioners moving between sites, and software that has to be working before the first patient walks in. We don't name our healthcare clients. That's the same discretion you'd want from us. Here's how working with us actually goes.
A plain conversation about your setup. We don't need access to your systems or your notes. You leave with a prioritised fix list that's yours to keep.
What to fix first, what can wait, and one fixed monthly fee. No surprise bills, and no jargon.
We protect, support and keep improving your setup every day. You can see the progress in Kevin, your private portal, instead of taking our word for it.
Book a free Security Scorecard. In about 30 minutes you'll know where your practice is exposed and the simplest fixes. No system access, no obligation, and you'll leave with at least 3 fixes you can use yourself, even if we never work together.
No. Lots of private practices are one practitioner and a practice manager, or just one practitioner. That's often where help matters most, because there's nobody else to fix things. The fee is sized to your team and what you actually need.
Generally, yes. Most small businesses are exempt, but health service providers are covered whatever their turnover. Under the Notifiable Data Breaches scheme, a breach that's likely to cause serious harm has to be reported to the OAIC and the people affected. This isn't legal advice on your obligations, so check the detail with your adviser.
No. We work with the software you already use, whether that's Cliniko, Halaxy, Splose, Genie, Gentu or something else. We look after everything around it: the devices, the sign-ins, your email, your network and your backups. If the problem sits with the software itself, we'll help you take it to the vendor.
Yes. Most fixes happen remotely, wherever you are that day. When something needs hands on it, we come to you. We're based in Greensborough and get out across Melbourne's north and east, including the Box Hill hospital precinct.
A fixed monthly fee, so there are no surprise bills. The free Security Scorecard comes first, so you get a clear plan and a clear price before you commit to anything.
Running a bigger clinic? See IT for medical centres, or IT for professional services. We also provide managed IT support and cyber security across Melbourne, with local support in Box Hill and suburbs across the north and east.
