Missed calls cost sales
A call that rings out is often a customer who simply rings the next business. Smart routing makes sure someone always picks up.
Cloud phone systems · Melbourne & the north-east
Cloud phone systems that make your business sound its best on every call.
Customers decide a lot about your business in the first few seconds of a call. Missed calls, patchy lines and staff handing out personal mobile numbers all cost you. Unity Systems sets up modern, reliable phone lines that run over the internet, so your team stays connected on any device, anywhere, and your customers always reach the right person on a clear line.
Keep your number · any device · one local team to call
Trusted by growing Melbourne businesses
Trusted by Completed Books, Jacmor Engineering, IronGroup Lawyers, Brolec, CommsPlus Distribution, BG Legal, Groundbreaker Property Group, Citywide Signs, Crib Civil, By George Legal, Protech Civil and Alkira Bio.
Why it matters
Your phone is still the front door to your business.
Email and chat get the attention, but a ringing phone is often a customer ready to buy or a client who needs help now. If that call rings out, goes to a full voicemail, or lands on someone's personal mobile, you look smaller and less reliable than you are. A modern phone system quietly fixes all of that.
Personal mobiles blur the line
When staff give out their own numbers, your business number loses value and calls walk out the door when they do. One number keeps it yours.
Old systems tie you down
A phone box on the wall means you are stuck in one place paying for lines you may not use. The cloud sets your team free to work anywhere.
What we do
A modern phone system, set up and supported by people you can call.
Phone lines that run over the internet, with the features bigger companies use, set up around how your team actually works and backed by local support.
Calls on any device
A desk handset, an app on the computer, or an app on a mobile, all ringing on your business number. Work from the office, home or the road.
Keep your number
We move your existing business numbers across, so nothing changes for the customers who already know how to reach you.
Smart call handling
Ring groups, business-hours rules and menus that send callers to the right person first time, instead of bouncing around.
Never miss a call
If your internet or office drops out, calls divert automatically to mobiles or another location, so customers still get through.
Voicemail to email
Messages land in your inbox as a recording and a transcript, so nothing gets lost and you can act on it from anywhere.
Setup & support
We plan the move, port your numbers, set up the handsets and apps, and stay on hand as your local team when you need us.
Why Unity
One local team for your phones and the rest of your IT.
Your phone system should not be a separate headache with a separate provider you can never get hold of. We set it up and support it alongside the rest of your technology, so when something needs attention there is one number to call. See how that fits with managed IT support.
Reliable and clear
Modern lines built for business calls, so you sound professional and steady, not muffled or dropping out.
One partner, one call
Phones, computers, security and support from the same local team, so nothing falls between two providers.
Real local people
Based in Greensborough and reachable when you need us, not a faceless national line that leaves you on hold.
Trusted by Melbourne businesses
The kind of relationship our clients describe.
Incredible, responsive, and easy to work with. They take the stress out of IT so we can focus on our clients.
Completed BooksBookkeeping
No red tape, just solutions. Whenever we have an issue, it's sorted quickly and without the run-around.
BrolecElectrical
Cloud phones · FAQ
Straight answers to the questions we hear most.
What is a cloud phone system?
It is a business phone system where the lines run over the internet instead of old copper wiring. Calls come and go through a handset on the desk, an app on a computer, or an app on a mobile, all using your business number. There is no bulky phone box on the wall to maintain.
Can we keep our existing phone number?
Yes. In almost all cases we can move your existing business numbers across, so customers keep calling the same number and nothing changes for them.
What happens if our internet goes down?
Because the system lives in the cloud rather than on your wall, calls can automatically divert to mobiles or another location if your office connection drops. You set the rules once, and customers still get through.
Do we need to buy all new handsets?
Not necessarily. Many existing handsets can be reused, and your team can also take and make calls from a computer or a mobile app with no desk phone at all. We work out the most sensible mix for how you actually work.
Do we have to change everything at once?
No. Start with a free assessment of your current phones and how your team takes calls. You will get a clear picture of what a move would look like and what it would save, and you decide the timing.
Local cloud phone systems
Connecting businesses across Melbourne's north-east.
We are based in Greensborough and set up cloud phone systems for small and medium businesses right across Melbourne's north-east, from professional firms and trades to healthcare and bookkeeping. Real local people you can reach, who set it up around how you work and stay on hand after, not a national provider that disappears once the handsets arrive.
Suburbs we support: Greensborough · Bundoora · Heidelberg · Preston · Eltham · Watsonia · Thomastown
Reviews
What our clients say
Related services: Managed IT support · Microsoft 365 support · Cyber security · AI automation
More from our insights: Work from anywhere, without the security headache · Onboarding a new hire’s IT before their first coffee
See what a modern phone system would do for you, free.
Book a free, no-obligation assessment. We'll look at how your team takes calls today and show you what moving to the cloud would improve, and what it would save.