A local Melbourne team
We're a Melbourne-based team that knows Heidelberg business — we pick up the phone, and we can be on-site when something genuinely needs hands on it.
IT support · Heidelberg VIC
IT support in Heidelberg for medical and professional firms that can't afford downtime.
Unity Systems is your local IT partner — managed IT support, cybersecurity, cloud and automation that keep your team secure, productive and efficient and cut the downtime. A Melbourne-based partner that's quick to respond and genuinely easy to reach.
Melbourne-based · proudly serving Heidelberg, Ivanhoe, Rosanna, Eaglemont & Melbourne's north-east.
98%
Client retention
<30min
Average response time
500+
Managed devices
10+
Years' experience
Trusted by growing Melbourne businesses
Trusted by Completed Books, Jacmor Engineering, IronGroup Lawyers, Brolec, CommsPlus Distribution, BG Legal, Groundbreaker Property Group, Citywide Signs, Crib Civil, By George Legal, Protech Civil and Alkira Bio.
Why Heidelberg businesses choose Unity
Local, proactive IT for Heidelberg's medical and professional firms.
Heidelberg is built around its medical precinct — the Austin and Mercy hospitals, the clinics and allied-health practices along Burgundy Street, and the accountants and legal firms that support them. These businesses handle sensitive patient and client information and can't afford downtime. We keep your systems secure to a recognised standard and running, with fast local response when it matters.
Proactively managed
We monitor, patch and secure your systems before they break — so you're not paying by the hour every time something fails. Fewer outages, fewer surprises.
One partner, fixed fee
Managed IT, cyber security, Microsoft 365 and automation under one roof, for a predictable monthly cost. One number to call.
What we do for Heidelberg businesses
Everything your business needs to stay secure, productive and efficient.
Managed IT & support
Proactive monitoring, fast helpdesk and a team that knows your setup — so your people stay working and downtime drops.
Cyber security
Layered protection to a recognised standard (SMB1001), so you can prove your business is secure to clients, insurers and partners.
Cloud & Microsoft 365
Setup, migration, backup and day-to-day management of Microsoft 365 and the cloud tools your team relies on.
Automation
Practical automation that takes the repetitive admin off your team — improving how they work, every day.
Reviews
What our clients say
See where your Heidelberg business stands — free.
Book a free Security Scorecard: in about 30 minutes you'll know exactly where you're exposed and the simplest fixes — no system access, no obligation, yours to keep. Prefer to start on your own? Take the 2-minute self-check.
Heidelberg IT support — FAQ
Common questions from local businesses.
Do you only support businesses in Heidelberg?
No — Heidelberg is one of the areas we serve. As a Melbourne-based IT partner, we look after small and medium businesses right across Melbourne's north-east, including Rosanna, Eaglemont, Ivanhoe, Bellfield and Bundoora and beyond.
How quickly do you respond when something goes wrong?
Our average first response is under 30 minutes. Because we're local, we can also be on-site quickly when an issue genuinely needs hands on it.
Do we have to switch everything over at once?
No. We onboard you smoothly, document what you have, and take things over in a planned way — so there's no big-bang disruption to your team.
What does it cost?
Managed support is a predictable fixed monthly fee. The free Security Scorecard comes first, so you get a clear plan before you commit to anything.
We also support businesses right across Melbourne's north-east — Greensborough, Watsonia, Preston and Eltham — and provide managed IT support, cyber security and AI automation across the city.