When the clinical software won't open at 8am, the waiting room fills and every doctor runs late for the rest of the day. We keep your practice systems, reception PCs and printers running, protect patient records to a recognised security standard, and come on-site when it needs hands on it.
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Trusted by Completed Books, Jacmor Engineering, IronGroup Lawyers, Brolec, CommsPlus Distribution, Groundbreaker Property Group, Citywide Signs, Crib Civil, By George Legal, Protech Civil and Alkira Bio.A medical centre runs on a handful of systems that all have to work at once. In a lot of clinics, the practice manager has quietly become the IT department too.
If the clinical server or a reception PC plays up first thing, appointments slip and scripts wait. Add a printer that won't print referrals or a payment terminal that drops its connection, and reception is firefighting before the first consult.
Doctors move between rooms, locums come and go, and the evening session uses the same machines as the day shift. Shared log-ins make it hard to know who opened which record. The RACGP Standards expect individual log-ins for clinical software for exactly that reason.
Health service providers regularly report more data breaches than any other sector in the OAIC’s notifiable data breach reports, and many of those breaches start with a malicious or criminal attack. Clinics hold exactly the information attackers want.
We work with the software you already use. You keep your clinical system, your secure messaging and your e-prescribing. We make sure everything underneath them is fast, patched and safe.
Systems up before the first appointment.
Your server, PCs, printers, scanners and network are monitored and patched in the background, with updates scheduled outside clinic sessions. One number to call, answered by someone who knows your setup.
Managed IT supportPatient records protected, and you can show it.
Individual log-ins for every doctor and locum, multi-factor sign-in, email filtering and device protection, set up to a recognised security standard and actively managed all year. You get a clear record of what's in place, which helps when accreditation asks about information security.
Cyber securityA plan for the day the server dies.
Clinical data and email backed up, with restores actually tested. Plus a written plan for when the server or internet drops mid-session, so your business continuity plan works when you need it.
Backup & disaster recoveryCalls answered, consults that connect.
Phone lines that run over the internet, so calls queue properly at reception and ring through to whoever's on after hours. Plus the cameras, headsets and connection a telehealth consult needs to work the first time.
Cloud phone systemsWe support healthcare organisations and specialist practices in the Box Hill hospital precinct, and we're just up the road from the clinics around the Austin Hospital and Burgundy Street in Heidelberg. So clinic hours, shared rooms and a clinical server that matters more than anything else in the building are normal for us. Here's how we start with a new practice.
About 30 minutes, with no access to your systems. You'll leave with a prioritised fix list and at least 3 fixes you can use yourself, even if we never work together.
We map your computers, accounts and software, then give you a plain-English plan and a fixed monthly fee.
We do the work and keep it current, and you can see where your practice stands at any time. No more wondering whether anyone's actually watching.
Book a free Security Scorecard. In about 30 minutes you'll know where patient records are exposed and the simplest fixes. No system access, no obligation, yours to keep. Prefer to start on your own? Take the 2-minute self-check.
Yes. We look after the computers, server, network and security your clinical software runs on, whatever you use, for example Best Practice, MedicalDirector or Zedmed. When the problem is inside the software itself, we deal with the vendor's support team so you're not stuck in the middle.
Generally, yes. Health service providers are covered by the Privacy Act whatever their turnover. Under the Notifiable Data Breaches scheme, a breach that's likely to cause serious harm has to be reported to the OAIC and to the people affected. This isn't legal advice on your obligations, so check the detail with your adviser.
We help with the information security side. The RACGP Standards for general practices expect things like a team member responsible for computer security, individual log-ins for clinical software and a business continuity plan. We put the technical controls in place, support the person in your practice who owns security, and keep records you can show. We don't accredit practices; an independent accrediting agency does. The RACGP released the 6th edition of the Standards in August 2026, and accreditation is still assessed against the 5th edition until transition arrangements are published.
It changes when we work. Updates and maintenance get scheduled around your sessions, not just around business hours, and we set up phones and sign-ins so the after-hours doctor can work securely on the same machines. Tell us your hours at the Scorecard and we'll build the support cover you need into your fixed fee.
Managed support is a fixed monthly fee based on your computers and staff, so there are no surprise bills. Most issues we fix remotely. When something needs hands on it, we come to you, across Melbourne's north and east from our Greensborough base. The free Security Scorecard comes first, so you get a clear plan before you commit to anything.
Run a different kind of practice? See IT for private practices and IT for professional services. Or read more about our managed IT support and cyber security, and see all the areas we cover.
