Huge files, slow everything
Models, assemblies and drawing sets that open in seconds in the office take minutes over a VPN from site or home. So people copy files locally, versions drift, and someone builds from the wrong revision.
IT support · Engineering firms
IT that keeps Melbourne engineering firms designing, not waiting.
Big models that crawl over the VPN. A licence server on a PC nobody wants to touch. A client security questionnaire you're not sure how to answer. We look after the workstations, files, backups and security behind your design work, so your team can get back to engineering.
Melbourne-based · for structural and civil consultancies, mechanical and manufacturing engineering, and design and fabrication shops.
Trusted by growing Melbourne businesses
Trusted by Completed Books, Jacmor Engineering, IronGroup Lawyers, Brolec, CommsPlus Distribution, Groundbreaker Property Group, Citywide Signs, Crib Civil, By George Legal, Protech Civil and Alkira Bio.
The problem
Your drawings are the business. Most IT treats them like any other file.
Engineering IT isn't office IT with bigger screens. The files are heavier, the software is fussier, and the drawings you hold belong to your clients as much as to you. When the setup isn't built for that, your best people spend their day waiting.
Workstations and licences nobody owns
CAD machines need the right graphics drivers and updates, and network licences often run from one PC under a desk. When that PC restarts, nobody can draw until someone works out why.
Clients asking harder questions
Bigger clients and head contractors now send security questionnaires before they share drawings or sign contracts. Years of project archives and design IP sit on your systems, and "we think it's backed up" isn't an answer.
What we do for engineering firms
One team looking after everything behind the design work.
Workstations that stay ready
Monitoring, patching, drivers and licence servers handled in the background, plus a helpdesk that knows your setup. New starters get a machine that's ready to draw on day one. Managed IT support
Files that keep up with your team
We work out what belongs in Microsoft 365 and what should stay on a fast server in the office, then set up secure access from site and home that people actually use. Microsoft 365 support
Security you can put in writing
Protection set up to a recognised security standard and actively managed all year, so the next client questionnaire gets real answers, not guesses. Cyber security
Project archives you can get back
Automated backups of live projects and old jobs, with a copy kept away from the office and restores we actually test. Backup & recovery
Proof, not promises
We've done the hard version of this work before.
Jacmor Engineering is one of the businesses in the logos above. And two of our case studies tackle the same problems engineering firms face: big moves of standardised machines, and getting a business out of one server room without losing anything.
Probe Group: 2,000+ computers in 10 weeks
A compliance deadline across three countries. We audited every machine first, built one locked-down Windows standard in line with the Australian Signals Directorate's guidance, and rolled it out with patching enforced from day one. The business didn't stop once.
Read the Probe Group case study →CommsPlus: out of the server room
A 30-year distributor running everything from ageing servers in one building. We moved email and files to Microsoft 365, kept on-site only what needed to stay, and put automated disaster recovery in the cloud. It cost less than replacing the servers.
Read the CommsPlus case study →
Reviews
What our clients say
Find out where your firm's drawings are exposed, free.
Book a free Security Scorecard. In about 30 minutes you'll get a prioritised fix list to keep. No system access, no obligation, and you'll leave with at least 3 fixes you can use yourself, even if we never work together. Prefer to start on your own? Take the 2-minute self-check.
Engineering IT · FAQ
Questions engineering firms ask us.
Can you support the design software we already use?
Yes. We work with the software you already have, whether that's AutoCAD, Revit, SolidWorks, Inventor or something more specialised. We look after the workstations, drivers, updates and licence setup around it, and work alongside your software reseller when the problem is inside the program itself.
Our files are huge. Can people really work from site and home?
Usually, yes, but the right answer depends on the files. Some work suits Microsoft 365 and SharePoint. Some is better kept on a fast server in the office with secure remote access. Plenty of firms end up with a mix. We look at how your team actually works before we recommend anything.
We supply Defence, or want to. Can you help?
Ask us about it at your Scorecard. Some Defence work requires membership of the Defence Industry Security Program (DISP), and its cyber security requirements are built around the Australian Signals Directorate's Essential Eight. We can show you where your systems stand against that and what it would take to close the gaps. This isn't legal or contractual advice, so confirm exactly what your contract needs with Defence or your prime contractor.
Do you come on-site to our office or workshop?
Yes. We're based in Greensborough and work across Melbourne's north and east. Most issues we fix remotely and fast. When a workstation, network or server needs hands on it, we come to you.
What does it cost?
Managed support is a predictable fixed monthly fee, based on your team and what you need, so there are no surprise bills. The free Security Scorecard comes first, so you get a clear plan and a clear price before you commit to anything.
We also help construction businesses and professional services firms, and provide backup and disaster recovery and cyber security right across Melbourne. See the areas we cover.